Work

I have created a research program from scratch, built a qualitative research and insights repository, introduced cross-functional research ops processes, and led foundational qualitative research to help products better serve users.

Building a ReOps Function →
Implementing Discovery Workshops →
Enabling a Multi-phase Pilot →
Building a Research Program →
Creating an Insights Repository →
Leading Foundational Research →
Implementing Continuous Discovery →

Work before Research Ops: UX/UI work →

Experience

With the right tools and resources, successful research can deliver huge value by democratizing evidence-based insights across the organization. I thrive in cross-functional collaborations. I advocate for users through ethical research practices, inclusivity, and accessible design. And I’m driven by curiosity and lifelong learning. 

Geraldine Keane
Senior UX & Technical Writer (Product) at G-P
worked with Britt on the same team

Britt, thank you for your various forms of help with improving Jira processes within the UX Team. You've helped me, personally, in figuring out how to improve the process for my UX Writing stream. This benefits everyone who requests my support. You've also proactively figured out how to ensure that tasks created in other project areas appear on our boards. This is such an enormous help to all of us, improving transparency, efficiency, and collaboration within the UX Team but also in our interactions with the wider organization. I'm so impressed and grateful - thank you!

Matthew Talese
Chief Creative Officer at OnlineMedEd
managed Britt directly

“Britt is an exceptional practitioner of user experience design research. That said, her skills reach far beyond the act of gleaning meaningful insights from design research. Britt is skilled in UXR program development along with the operational deployment, implementation, and governance of an effective design research practice. In addition, she applies research findings to tactical user experience design as both a steward of the business and an advocate for the user.

At OnlineMedEd, Britt built a user experience research practice that served design, product, marketing, and content teams. While her practice supported many business initiatives, it also built the OnlineMedEd brand. Through her outreach initiatives, she helped define OnlineMedEd as a user-centric company that hears and sees the user. Britt found a way to build a practice that could operationally scale without losing the personal touches that made it special.

Britt is wildly smart, collaborative, reliable, and a self-starter with a strong work ethic. I look forward to working with her again in the future.”

Laura Lawson MD
VP, Partnership Development at AccentCare, Inc.
worked with Britt but on different teams

“Britt is a natural strategist and problem solver which makes her work in UX research relevant and extremely useful. She is intentional about understanding all the moving pieces within a situation, identifies what needs to be investigated and answered, and then creates a path forward to solution delivery. She takes on challenges with an attitude of continuously learning, making her highly effective, especially in our work leveraging end-user surveys and other projects. She’s additionally an excellent teammate and communicator, which allows to her share findings and gather alignment across an organization.”

Margee Pesikov
Product Manager
worked with Britt but on different teams

“I've collaborated with Britt on multiple user research initiatives and her contributions are always top-notch. She's one of the most dedicated people I've worked with and she always finds a way to contribute beyond her core responsibilities. She's excellent at what she does and whether it's her guidance on crafting user interview questions, performing an effective outreach campaign, or something else entirely, I'm continuously learning from her.

I'm consistently impressed by her level of organization, thoroughness, and dependability. On top of that, her enthusiasm and positive attitude makes it easy and enjoyable to work with her. Highly recommended! ”

Olga O’Connor
Sr. Product Manager at G-P
worked with Britt but on different teams

Blown away by the support from Britt throughout the research, development & GTM work on the Billing pilot. Her organizational skills, attention to detail and collaboration is excellent. She manages to do all of this not only while supporting multiple teams but also with a smile and positive attitude. It's always a pleasure to work with Britt!

Dorothy Ryan
Senior User Experience Designer at G-P
worked with Britt on same team

Britt is an invaluable member of our user research team at G-P. She consistently demonstrates exceptional skills and strengths in several key areas that make her a standout user research professional. Not only has she streamlined and optimised our entire research process, and created a searchable library of research projects, but, she also has an impressive ability to turn complex data into actionable insights that help the team make informed decisions, which ultimately results in superior experiences for our users.

I can't say enough good things about Britt! She is someone you'd want on your team to take user research to the next level.

Kevin Cao
UX Design Lead at HCL Software
managed Britt directly

“I was fortunate to manage Britt during my time at a design agency. Britt is incredibly smart, detailed-oriented, and always put the user first. She cares to truly understand the root problem that the customer is trying to solve and goes above and beyond to understand the userbase. She is meticulous when it comes to her user research and UX design. In my opinion, Britt's best skill is translating her well-documented research into simply, elegant, and user-centric design on mobile, tablet, desktop, and TV. She is equally a strong researcher and UX designer. What impressed me the most was her ability to connect with customers and users in live meetings and interviews. She is extremely personable and understands how to lead meetings and gather requirements. She can absolutely lead design meetings and have done so many times during our time together. I would absolutely hire Britt if an opportunity opened at my current company. I would be lucky to work with her again without hesitation.”

Caitlin Hudon
Data Scientist at Figma
worked with Britt but on different teams

“Britt has been the go-to person for UX research at OnlineMedEd for over two years, and rightly so: she takes a holistic, data-driven approach to understanding our customers in order to improve our products. Britt is organized, a great communicator, and has excellent project management skills, all of which help to move big cross-departmental projects forward. I love getting to work with her and would recommend her to any organization.”

Nathan Anderson
Content Project Manager at OnlineMedEd
worked with Britt but on different teams

“Britt is a wonderfully thoughtful researcher and designer. She is meticulous about documentation for the support of the product research. Her designs are driven by market trends and user journey maps. I'm very thankful that I had the opportunity to work with her at OnlineMedEd and would recommend her to anyone needing a fresh perspective on designs.”

Todd Dwyer
Senior Copywriter
worked with Britt but on different teams

“I've worked with Britt on several projects at OnlineMedEd. On all of them, her research savvy and understanding of our customers proved to be a boon to my own work. Just looking through her data, how she gathered it, and how she organized taught me loads about how I can improve my own work. On top of all of this, she was accessible, patient, and understanding. I would recommend her for any role she showed an interest in.”