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MACERICH, ALL ACCESS APP

One App for Living, Working, Shopping, and Dining at a One-of-a-kind Development

 
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ROLE

UX/UI

Tools

Photoshop, Illustrator, Omnigraffle

Deliverables

Wireframes, UI Comps, Decks

Sector

Commercial Real Estate, Retail

 

Macerich is an S&P 500 company specializing in the development and operation of upscale mixed-use destinations.

My team at Phunware was asked to create an app (Android & iOS) to enhance the overall experience for their retail, residential, and office customers. Our test site was Macerich’s new complex at Tyson Corner, VA.

 
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Browsing for Trends, Dining on Data

  • The client enabled detailed virtual tours or their property
  • Our team conducted extensive interviews with staff for each use case
  • We learned about the features and limitations of the Kipsu API and how we could tailor its chat functions to support concierge services for Tysons' guests
 
 
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Designer is a noun and an adjective

Working closely with the client, I partnered with another designer and a dev manager to apply insights and ensure every feature and touchpoint offered a seamless experience.

My contributions included:

  • Multiple approval rounds of wireframes for key screens and all user flows

In an agile process, I worked directly with the client stakeholder via Basecamp to evolve each step

  • Progressive iterations of UI Comps and Visual design that included the client's existing branding
 
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Finding the right fit

User testing was facilitated by the client and its feedback offered valuable insights to perfect the product. Our biggest area of adjustment involved improving the functionality of the Kipsu chat features.

Testimonials from user testing:

“We work long hours, so we often don't have time to run over and get lunch. That’s why meal delivery is so awesome and helpful.”

- Office Worker

 
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“It's really convenient to see the All Access discount information in one place. And it's nice to be able to pull up all of the stores where you can use your All Access card.”

- Resident

 
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“The app was user friendly, easy to follow, and navigate. It told you exactly what to do, what was what, even the icons were labeled very clearly.”

- Retail Customer

 

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