Britt Mottola
 
 
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As a member of multi-diciplenary teams, I’ve created products for U.S. & global organizations in healthcare, pro sports, real estate, financial services, gaming, retail / e-commerce, agriculture, and broadcast media.

With over 10 years of Adobe CS experience and cutting-edge UX/UI insights, I believe in approaching each project with fresh eyes, curiosity, and a collaborative spirit.

Tools

Sketch, Photoshop, Illustrator, Omnigraffle, Balsamiq, Keynote, Sympli, Zeplin, InVision, Marvel, Jira, Git, Bitbucket, HTML/CSS

 
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 Beto Lopez in one of the patient room prototypes

Beto Lopez in one of the patient room prototypes

understanding how ux improves lives

With previous experience in graphic design and interior design, I chose to pivot into the User Experience field by enrolling in General Assembly's inaugural UX Design Intensive in Austin. 

Our primary research focused on the The University of Texas at Austin's newly-created Dell Medical School. We had the privilege working alongside IDEO alums Stacey Chang and Beto Lopez, who founded the groundbreaking Design Institute of Health. Its purpose was to apply user-centered design thinking to improve learning and patient outcomes.

I was a member of the very first student team tasked with creating an app concept to guide patients through the process of surgery and recovery at the school's ambulatory surgery center. The process was made even more fascinating because we were developing our app as the facility's physical design was evolving, offering thrilling opportunities to push typical UX boundaries. 

 
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asking the right questions and being inclusive 

Healthcare can be cold and impersonal. Worse, there isn’t a lot of emphasis on the patient’s care network. As it turns out, that network - or the friends and family who help patients after they’re discharged - has an outsized impact on their recovery success. Our app was all about connecting people and sharing information throughout the surgery and recovery process.

To gain an intimate understanding of real situations, Stacey Chang accompanied us to an Austin-area ambulatory surgery center to talk with nurses, doctors, and staff about what aspects of the patient experience our digital component could address. Afterwards, we interviewed groups of patients who were willing to share their experiences in person and via HIPAA-compliant patient surveys. We made a journey map to marry the needs of both groups.

 
 

embracing design to solve problems

Data and insights in hand, we created user personas, storyboards, and wireframes. Along with those assets, we built upon IDEO's service blueprint to create our vision of an ideal experience for guiding patients throughout the surgery and recovery phases. We presented our findings to Stacy and a panel of sector experts.

Our body of work became foundational research used to build the app for one America's most future-facing healthcare institutions.

The Dell Medical School campus was completed in 2017 and the Design Institute for Health continues to use its teaching hospital as a laboratory for evolving patient care in Central Texas and beyond.